Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with parent/teacher relationships, student conflicts, teacher/staff issues or mental health and wellbeing challenges, if you can’t create a psychologically safe place to talk honestly, with nearly anybody about almost anything, you can expect poor results.

Crucial Conversations® teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

“The capacity to master crucial conversations does not simply predict individual effectiveness–it is also one of the most potent drivers of organisational performance.”

– Kerry Patterson, Crucial Conversations, ©2002

Crucial Conversations® training teaches participants to:

Speak Persuasively 
not abrasively

Foster Teamwork
and better decision making

Build Acceptance
rather than resistance

individual and group disagreements


Crucial Conversations® Training infuses fourteen hours of classroom time with more than 60 original video clips of “before and after” situations. Enjoy video-based instruction from the authors of Crucial Conversations: Tools for Talking When Stakes are High. Engage in extensive in-class practise, group participation, and personal reflection as you explore and master these crucial skills.


Teacher Leaders, Middle Leaders, Deputy Principals, Principals and System Leaders


Welcome & Preparation
Post-Workshop Email Series


$1100 + GST = $1,210.00

View 2023 Program Flyer


  • Crucial Conversations Participant Toolkit© (157-page training workbook)
  • Cue cards and model card
  • A copy of Crucial Conversations: Tools for Talking When Stakes are High, 2nd edition
  • Crucial Conversations Audio Companion (delivered as MP3 file)
  • A course completion certificate
  • Post-training participant website: videos, exercises, assessments, additional reading, and more (changeanything.com)

Please fill in the 2024 waitlist form below. Once a cohort is available and open for registration you will receive an email. To support your professional learning this year, please see our 2023 programs here.


Crucial Dimensions is the exclusive licensee for all Crucial Learning training in Australia and New Zealand. Based on more than 30 years of research, taught across 40 countries worldwide, our training solutions are built on the principle that organisational performance has less to do with processes and systems—and everything to do with people. Our focus on performance has led us to identify four high-leverage skill sets demonstrated by the best of the best. When work is routine, top performers behave like everyone else. But as soon as stakes are high, projects turn crucial, and results are on the line, top performers behave differently. They’re masters of dialogue, accountability, influence, and productivity.

These are the skills we teach in our award-winning courses: Crucial Conversations for Mastering Dialogue, Crucial Conversations for Accountability, Influencer, The Power of Habit and Getting Things Done. These training solutions have repeatedly proven to bring change for our client organisations, and more than 3 million individuals worldwide.

This website is best viewed on Firefox and Google Chrome

For access to news and updates regarding QELi TV please register your email address.