Welcome & Preparation

Participants will receive their welcome email with workshop details and any pre-work to complete – week of 17 July 2023.

Virtual Workshop Series

Participants will engage in 5 x virtual workshops (all times AEST).

Virtual Workshop 1 – 26 July 2023 (3.30pm to 4.30pm)
Introduction
• The challenge of writing effective email
• Common frustrations
• Think first – is email best?
• What is your desired outcome
• The power of the subject line
• The etiquette of TO/CC/BCC

Virtual Workshop 2 – 2 August 2023 (3.30pm to 4.30pm)
Structuring Email
• Greetings and sign offs
• The power of the Inverted Pyramid Structure
• When to use the Diamond Sequence
• Why you should write an email backwards

Virtual Workshop 3 – 9 August 2023 (3.30pm to 4.30pm)
Building Rapport
• Understand the hidden language of email
• Recognising and adapting to different communication styles
• How to ‘massage your message’ to create connection
• Using ‘Mirroring’ and ‘Backtracking’ techniques

Virtual Workshop 4 – 16 August 2023 (3.30pm to 4.30pm)
Recognising Email Tone
• Identify the 4 tones of an email and how to respond
• Use invitational phrases to create agreement
• Manage conflict with The Agreement Framework
• Building trust and avoiding incongruent language

Virtual Workshop 5 – 23 August 2023 (3.30pm to 4.30pm)
Fine Tuning
• When to use ‘Active’ versus ‘Passive’ voice
• Writing concisely and streamlining your message
• Harness Delay Delivery to improve response rates
• Automate your follow up activities

Certificate

Participants will be emailed their certificate of completion – week of 28 August 2023.

Q & A Review Session

Virtual Workshop – 6 September 2023 (3.30pm to 4.30pm AEST)
Q&A Review Session
• Review your progress so far
• Fine-tune your new skills
• Troubleshoot any blockages
• Share new learnings and perspectives with peers
• Preview options for next steps and more wins